Return Policy

To initiate a return within 60 days of purchase, email us at info@buddyrider.au with your order number.

We will send return instructions upon receiving your request. Please wrap metal parts securely in bubble wrap to prevent transit damage to plastic parts.

Follow the shipping instructions. Send the return tracking number by email so that your refund can be tracked within our system. Your full purchase price, including initial shipping, will be refunded.  Return shipping costs are the buyer's responsibility.  Upon receiving and inspecting your return, we will issue your refund and notify you.

Please be aware that orders are typically shipped the same day, so cancellations are rare.

Guarantee

We strive to ensure that our product is of the highest quality, but if there is a problem, we offer to the original purchaser a free 2-year limited manufacturers guarantee against defects in material and workmanship. To make a warranty claim, please send your order number and a description of what the problem or defect is along with images to info@buddyrider.au

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Please note: We do not provide warranty against damage due to modifications or misuse.